What We Do
Refresh is the first national design-and-build renovation franchise in the UK. That’s important, because being a specialist in renovation projects puts us at a unique advantage. While most builders view renovations as the ‘gap-filler’ between new-build projects, our teams specialise in renovations.
We love this work and it’s all we do.
All of our systems and processes are designed to create the ultimate customer experience and make each renovation straightforward for franchise owners to complete. Because we know the renovation process inside-out – including the common pitfalls and pain points – we’ve perfected the optimal way to run a renovation project. It starts with a thorough design and briefing process, translated into detailed plans and costings, followed by a well-managed and professional build.
Strong project management is at the core of the Refresh offer. By coordinating builders and sub-trades on behalf of the homeowner, Refresh consultants ensure the entire process runs smoothly. From start to finish, a single point of contact and a knowledgeable, professional team.
What We Offer Our Customers
Our aim is to ensure residential homeowners get the renovation of their dreams for the best possible value.
Customers around the world trust Refresh Renovations because they know they’ll receive a consistently high level of service. Not just once, but every time they want to renovate.
There are a number of ways we deliver excellent value to our customers. Firstly, we use state of the art processes and systems to keep projects on time and on budget supported by our clear briefing and communication, robust design processes, and streamlined project management.
Secondly, with our group buying power on materials and labour, Refresh customers are assured of a top-quality renovation at the best possible cost. Research has shown that the Refresh design-and-build process can save up to 30% on a typical building project!
Incredibly, it’s estimated that around 40% of renovations end in disputes due to escalating budgets and missed deadlines. This is largely because the renovation market is highly fragmented and disorganised. That’s why we provide customers with a single point of contact who carries the brief throughout the design, quote and build processes, reducing complexity and dramatically improving communication.